FAQ

You can download our App and schedule your laundry pick-up. Else, simply go online and click away.

Bangalore: We are open from 9:30 am to 9:30 pm. We are closed on Wednesdays.

Hyderabad: We are open from 9:30 am to 9:30 pm. We are closed on Wednesdays.

Kochi: We are open from 9:30 am to 8:30 pm; all days of the week.

Kalaburagi: We are open from 9:30 am to 8:30 pm; all days of the week.

We understand what hygiene means to you when it comes to your clothes. We do not mix any of your clothes with those of others in order to maintain hygiene. We label each washer, dryer and laundry cart with your identifying information.

Any items determined to have been damaged/ lost by The Laundry Basket will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Before you contact us about damages, please see our terms of service.

Below are the approximate weights of your garments. Of course it may vary depending on the fabrics

Shirt300 – 400 g.
T- Shirt150 – 200 g.
Jeans600 – 800 g.
Trousers500 – 700 g.
Salwaar/ Churidar200 – 400 g.
Cotton Pant450 – 500 g.
Ladies Tshirt100 – 150 g.
Kurtha120 – 150 g.
Dupatta120 – 150 g.
Leggings150 – 180 g.
Scarf50 – 80 g.
Track Pant250 – 300 g.
Shorts200 – 250 g.
Pair Of Undergarments120 – 150 g.
Patiyala150 – 180 g.

Here at The Laundry Basket, for laundry, we use our in-house developed detergent along with additives such as Vanish, Comfort Fabric Conditioners, Rin Ala and other standard over the counter detergents available in the supermarkets. Our in-house detergents are certified bio-degradable and environment friendly.

For Dry Cleaning, we use a new technology called ‘Wet Cleaning’. Wet cleaning refers to methods of professional cleaning that, in contrast to traditional dry cleaning, avoids the use of chemical solvents, the most common of which is tetrachloroethylene (commonly called perchloroethylene or “perc”).

Environmental groups and the United States Environmental Protection Agency have indicated that such alternative “wet cleaning” methods are better for the environment than perc, and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

Unfortunately we cannot take requests for specific detergents as both are automatically added with our high tech machinery.

An iron only service has been a popular request here at The Laundry Basket and so we have introduced an “Iron Only” service. However the charges for Only Iron Services are different. Please visit our pricing page to get complete details.

Yes we do. Your underwear will be put into a wash, dry and fold service and shall be washed only with your load.

Yes, we do provide Dry Wash and Shoe Cleaning services as well. Just let our pick-up executive know.

Your order history is available in the app. Open The Laundry Basket on your phone and tap the basket icon at the bottom – that will show you any open or previous orders. From here you can tap on an order and check your order details.